Our Onboarding process is slightly different depending on the service. However, our digital marketing onboarding process for new clients generally looks like this: 1. Proposal gets signed and the initial invoice is paid. 2. Onboarding questionnaire is sent to gather initial details and access to all accounts 3. Receipt of onboarding questionnaire 4. Project kick-off call gets scheduled to review answers to questionnaires, clarify goals and expectations, and fill in any missing details. 5. Milia Marketing gets to work on setting up the accounts, audits, and strategies.